Frequently Asked Questions
What is your return policy?
We offer exchanges within 30 days of purchase for unworn, unused items with the original tags attached. If you need to exchange an item, please contact our customer service team with your order number and details about the exchange. We aim to process exchanges as quickly as possible for your convenience.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days, depending on your location. For international orders, shipping times vary based on the destination and local customs. You will receive tracking information once your order is shipped, allowing you to monitor its progress.
Do you offer free shipping?
Yes, we offer free shipping on orders over £130. This applies to both domestic and international orders. Take advantage of this offer by stocking up on your favorite items from our collections.
What payment methods do you accept?
We accept various major credit cards, including Visa, MasterCard, American Express, and Discover. Our checkout process is secure and straightforward, providing you with a safe and convenient shopping experience.
How can I contact customer service?
Our customer service team is available 24/7 to assist you with any queries or concerns you may have. You can reach us via email at [contact email] or through our online chat support on the website. We strive to respond promptly to ensure your satisfaction.
Where are your products made?
Our products are proudly made in the US with a strong focus on quality and craftsmanship. Additionally, we offer a UK & EU line, which is produced in the EU to cater to our international customers' preferences and regional standards.
